FAQs

McCon-O-Wah started as a very small craft electronics company and as such we chose who we supplied our gear to. As a small team, we couldn't keep up with the demand to supply the general public and wanted our work to end up in the hands of musicians who would be appreciating it when they played every night. Years later, as we've grown, we've opened up our market. Whether you play in your basement, home studio, local pub, or stages across the world, you're a musician to us.
All of our products are 100% refundable minus shipping costs. We offer a 14 day money-back guarantee starting the day you receive your product(s). Our only caveat is that you would please keep the product(s) clean, and in re-sellable condition if you plan on returning them. We also require that you pay the return shipping, and that the product arrives back to us safely packed as it was when you received it.
All of our products are carefully crafted one at a time: by hand, and as such it can take up to 4 weeks to build and mail out your purchase. (Potentiometers ship the same day.) Shipping times are directly proportionate to our current workload/demands. With a small staff behind the curtain, we gratefully serve 149 Countries (and counting). In saying that: we can usually furnish your order within 2 weeks of receiving a cleared payment.

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